SHIPPING & RETURNS
- Delivery is 3 to 7 days, with the exception of the festive period between mid December and early January where delivery could take up to 10 days.
- A shipping cost of R100 for orders R1000 or less will be shown in shopping cart.
- We deliver from Monday till Friday, except for public holidays.
- Through our site www.samsonite.co.za the products are delivered in South Africa.
- All orders over R1000, Samsonite offers free delivery within Major City Centres, please note that for outlying area’s there may be an additional charge for final delivery.
- Care of P.O. Box addresses and military APO addresses are not accepted.
We will use all reasonable efforts to deliver the products ordered within the timescales indicated on the individual order confirmation to the User. Such timescales are estimates; they are not guaranteed delivery times and should not be relied upon. Erroneously communicated addresses are the responsibility of the User and may lead to extra charges that will be recovered from the User.
All goods will be dispatched from Samsonite. If your product is not delivered within the specified timescale, please contact us with your client number or order number. If you have not received any item you ordered after 30 days from the date of the Shipping Notification E-mail, you will have the option to cancel your order and request a full refund.
We only ship via a professional courier. We always require someone to sign off for delivery. You accept that a delivery is signed off for by a person other than the User, provided that such person is present at the indicated address and an adult of 18 years or over. If there is no one present at the time of delivery, you will be asked to contact our courier service to arrange an alternative delivery date.
DEFECTIVE PRODUCT OR WRONG DELIVERY
You must check whether your shipment is correct upon delivery. If there are discrepancies or problems with your order, please follow the returns procedure described under “Your right of retraction”, but for faulty goods or goods being returned due to our error we will also refund any cost incurred in returning the item. Subject to availability, we will send you a new Shipping Notification E-mail and we will automatically and immediately ship to you at our own costs the correct replacement product.
RETURNS & REFUNDS
Your right of retraction
We guarantee total customer satisfaction. If you are not completely satisfied with your online purchase, you may return unused merchandise in its original box, provided you meet the rules described hereafter. You have the right to retract the sale agreement at any time up to 14 calendar days from the delivery date. Personalised items are not included in your right of retraction.
All items must be returned unused, with authentic labels, user instructions, a guarantee leaflet, and other hangtags and wrappings, and in original packaging. You are responsible for returning the products to us as soon as possible. If goods returned under your right of retraction are not in a re-sellable condition, we will not accept your return.
To exercise your right of retraction, please follow the return procedure set out below:
- Please email [email protected]. We will e-mail you a return number together with the return instructions on how to finalize your return.
- Pack the item to be returned (only unused items, with authentic labels, use instructions, guarantee leaflets, and other hangtags and wrappings) in its original carton to prevent damage while in transit.
- We will organize the pick up by our courier as soon as possible and in any event within 14 calendar days from the date you notified us of your return request.
- In the event that you have not respected all of the return requirements, we will advise you by email to clarify why we have not been able to approve it within 14 days.
- Provided you have respected all the above return requirements, we will issue you a refund of the purchase price, including standard shipping cost (if applicable). The refund will be issued to you within 14 days of receiving your return form, and is dependent on Samsonite receiving a proof of pickup from our express courier for the return you requested.
- In the event you have not respected all return requirements, we will advise you by email the reasons why we cannot approve your return within 14 days.
Only goods purchased online on the Site can be returned. As for any other return, we advise you to contact the store where you purchased the goods.
Defective product, damaged product or product lost in transit and wrong delivery.
You must check whether your shipment is correct upon delivery. If there are discrepancies or problems with your order, please follow the returns procedure within 24 hours, described under “Your right of retraction”.
Faulty goods or goods being returned due to an error on Samsonite’s part will also refund any cost incurred in returning the item. Subject to availability, we will send you a new Shipping Notification Email and we will automatically and immediately ship the correct replacement product at our own expense.