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Samsonite welcome your questions and comments. Please select your question.
I HAVE A QUESTION ABOUT SPARE PARTS, LOCKS AND KEYS.

Please read our section on spare parts, locks and keys in our FAQ.

To contact us by email:

I WOULD LIKE TO CONTACT SOMEONE REGARDING BUSINESS GIFTS.

To contact us by email:

FAQ :
Q: Where can I find the full catalog?
A: Please download our most recent catalog here.

I WOULD LIKE TO CONTACT CUSTOMER SERVICE REGARDING MY ONLINE ORDER.

Contact Customer service:

Office Hours :
Monday-Friday : 8.00am – 4.00pm

Please mention your order number or account number that you received while placing an order in all correspondence.

FAQ :
Q: Can I order a product that is not offered online?
A: No, not at this moment.
Q: When will my order arrive?
A: Please login into your account to view the shipper’s tracking number or refer to your shipping notification email.
Q: How do I return my suitcase?
A: Please go to our Shipping and Returns page for detailed instructions.

I HAVE A SAMSONITE PRODUCT AND I HAVE A QUESTION.

Repairs:
We recommend that you have a Samsonite Authorized Repair Centre repair your luggage, as we know that your case will be properly cared for. While any qualified luggage repair facility can care for your luggage, only Samsonite Authorized Repair Centers are authorized to do warranty repair work. To locate the nearest Repair Centre, please click here.

Please read our section on repairs on the FAQ section for detailed instructions.

To contact us by email :

Samsonite Southern Africa (Pty) Ltd
Head Office Address:
68 On Main,
68 Old Main Road,
Kloof, 3610
Tel: (031) 2660620

Office Hours :
Monday-Friday : 8.00am – 4.00pm

Terms and Conditions

INTRODUCTION

SAMSONITE SOUTHERN AFRICA (PTY) LTD, 68 Old Main Road, Kloof, 3610, KwaZulu-Natal, South Africa, is organising the Samsonite Dream Rider Giveaway, hereafter “the Giveaway”, as described in these terms and conditions.

ELIGIBILITY

No purchase is necessary. The Giveaway is open to all residents of South Africa, that have obtained the legal age, hereafter “The Participant(s)”. Directors, officers, management, employees, other staff, agents, distributors and wholesale customers of SAMSONITE and family members thereof or any of its affiliated companies or any other persons involved in the making of this Giveaway are not eligible to enter this Giveaway. Any participation not complying with these terms and conditions is invalid. SAMSONITE explicitly reserves the right to refuse or remove a Participant, at its sole discretion, in the event SAMSONITE determines a Participant does not comply with all rules and regulations as contained herein. It is not the responsibility of SAMSONITE to ensure that the Giveaway participation requirements and use of personal information do not contravene the laws and regulations of any country of residency of participation, where it is being received or viewed. For the mentioned reason, all responsibilities relating to the participations to the Giveaway will be borne by the Participants who, it is understood, participate under their own responsibility and risk. In the event that any misfortune or damage should be experienced on the side of the Participant(s), SAMSONITE will not be responsible.

ENTRY WINDOW

The Giveaway is open from 25th August 2023 until 7th September 2023 midnight (CET) (hereafter “the Giveaway Period”). Participation is only valid during the Giveaway Period.

HOW TO PARTICIPATE

The Participants can enter the Giveaway by completing the following steps:

  1. Follow us, like our post
  2. Comment and tag a friend
  3. Share post to your stories
  4. Follow @therealtekomodise and @samsonitesa
  5. Subscribe to our newsletter
  6. Follow @samsonitesa and @therealtekomodise on Instagram

WINNER NOTIFICATION

SAMSONITE will announce the winners on 7th September 2023. All participants will be entered in a random draw and the first person’s name drawn will be deemed the winner. SAMSONITE reserves the right to announce the winners via e-mail, Facebook, Instagram & website. The winner will be advised by e-mail sent to the e-mail address given by the participate entering the Giveaway. Any change in e-mail/physical address may be sent to [email protected]. If, having determined the winners, doubts appear over the accuracy of contact details provided by the winner, SAMSONITE reserves the right to ask a copy of the passport/identity card in order to validate the allocation of the Giveaway once and for all. The winner should confirm that they accepts the Giveaway and the conditions for allocating the Giveaway, by replying to the confirmation e-mail within 3 days from receiving it. He should supply his full contact details (name, first name, e-mail and postal addresses). Failure to confirm acceptance of the Giveaway and to provide the required information within the stated timescale will result in the winner losing the right to claim the Giveaway and its reallocation to a new winner. Upon the Giveaway forfeiture, no payment or other compensation will be made to the original potential winner. The announcement date may be delayed due to unexpected circumstances. Decisions made by SAMSONITE are final on all matters relating to the Giveaway. SAMSONITE will not discuss the Giveaway results and will not respond to any requests for comments on this subject.

GIVEAWAY

SAMSONITE will announce the winner on 7th of September 2023, the eligible Participant will receive the Giveaway based on the following criteria: Giveaway will be awarded only if the potential winner fully complied with these Official Rules.

The Giveaway cannot be returned and cannot be taken as cash. Each prize is awarded “as is”, without warranty regarding the underlying services of performance. SAMSONITE is not responsible for direct or indirect damages that occur as the result of the use or loss of the Giveaway, regardless of cause. SAMSONITE reserves the right to substitute the Giveaway with a Giveaway of an equivalent value should the Giveaway become unavailable for any reason. Only the owner of the Facebook, Instagram account or e-mail address will receive a Giveaway.

Giveaway: Samsonite Proxis spinner signed by Teko Modise

PARTICIPATION CONDITIONS

Participants accept that:

  •  The participation to the Giveaway must be fully complete and in accordance with the Giveaway’s terms and conditions (The Participants have to fill in all the required fields) and received before the end of the Giveaway Period to be eligible for the Giveaway drawings.
  • Use of computer programs and/or other automated devices to enter the Giveaway is prohibited.
  • SAMSONITE’s decisions as to the administration and operation of the Giveaway and the selection of the potentials winners are final and binding in all matters related to the Giveaway and is not open for discussion with SAMSONITE.
  • At the time of participation, Participants are deemed to have read, understood and be in agreement with the Terms and Conditions of the Giveaway. If they do not agree with them, they should not proceed with the Giveaway. By continuing to participate in this Giveaway, they agree to be bound by these Terms and Conditions.
  • SAMSONITE retains the right to exclude Participants from participating in the Giveaway and to delete participations from SAMSONITE’s website www.samsonite.co.za, if these are not in line with these terms and conditions.

TERMINATION OF THE GIVEAWAY

Samsonite has the right to vary these Terms, or terminate the Giveaway, at any time at its absolute discretion without liability to any entrant or other person. Samsonite will not award any product if the Giveaway is terminated.

EXCLUSION OF LIABILITY

Except as specifically set out herein and to the maximum extent permitted by law, all conditions, warranties and representations expressed or implied by law are hereby excluded. To the fullest extent permitted by law, Samsonite hereby excludes and shall not have any liability to any entrant or Giveaway winner in connection with or arising out of the Giveaway howsoever caused, including for any costs, expenses, forfeited prizes, damages and other liabilities, provided that nothing herein shall operate so as to limit or exclude Samsonite’s liability for personal injury or death caused by negligence. By entering the Giveaway, the entrant indemnifies Samsonite against any and all actions, claims, damages, expenses or liabilities suffered or incurred directly or indirectly by Samsonite in consequence of any breach or alleged breach, non-performance or non-observation by the entrant of any agreement, conditions, obligation or warranty on the part of the entrant herein. In the event that any provision of these Terms are held to be illegal, invalid, void or otherwise unenforceable, it shall be severed from the remaining provisions which shall continue in full force and effect.

DATA PROTECTION/PRIVACY POLICY

By entering the Giveaway entrants warrant and undertake that the information submitted is true, accurate and complete. It is a condition of entry to the Giveaway that we have the right to communicate to the public the name of prize winner. Entrants hereby agree to such communication of their information. We may use information (including personal data) entrants provide by entering the Giveaway for the purposes of running the Giveaway.

JURISDICTION

Legal relationship between SAMSONITE and the Participants is governed by the applicable laws of South Africa. Any and all legal actions or claims arising in connection with this Giveaway must be brought in a court of competent jurisdiction in South Africa.

RELEASE

SAMSONITE disclaims any liability for damage to any computer system resulting from participating in, or accessing or downloading information in connection with this Giveaway, and reserves the right, in its sole discretion, to cancel, modify or suspend this Giveaway should a virus, bug, computer problem, unauthorised intervention or other causes beyond the Organiser’s control, corrupt the administration, security or proper play of this Giveaway. By participating in this Giveaway, Participants agree that no claim shall be asserted against SAMSONITE, its affiliates or any of its respective directors, officers, employees or agents in respect of any damages, rights, claims or actions of any kind whatsoever that result from their participation to this Giveaway and/or acceptance and enjoyment of the prizes. The Giveaway is void where prohibited. To the extent permitted by law, the right to litigate, to seek injunctive relief or to make any other recourse to judicial or any other procedure in case of disputes or claims resulting from or in connection with this Giveaway are hereby excluded and any Participant expressly waives any and all such rights.

AGREEMENT

By entering the Giveaway Participants agree to abide by all rules. The Giveaway terms and conditions are supplied to provide clarity. Please do not hesitate to contact us, via [email protected], if you have any questions or remarks.